FREQUENTLY ASKED QUESTIONS

We can be contacted by email at Sales@JillianDistributors.com, or you can call our office at 615-323-0830, Monday – Friday, 9:00am – 4:00pm, CST.

Q. Do I need a business license to place an order?

We do not require a business license for orders shipping outside of Tennessee. Due to State law, we must charge sales tax to Tennessee residents unless we have a valid sales tax id on file.

Q. Do you require a minimum order?

In order to receive wholesale pricing, we require a minimum $50.00 product order.

Q. Do you offer any discounts for bulk purchases?

We already offer some of the LOWEST PRICES on leather and other items. We also offer additional discounts between 6%-12%. The discounts are applied as follows: Orders of $300 or more receive an 6% discount, Orders of $1000 or more receive a 8% discount, and Orders of $2000 or more receive a 12% discount. The website is set-up to calculate the discounts automatically. This bulk discount is not valid with any special offers or promotions. In addition, many items offer quantity discounts when purchasing by the case.

Q. Do you offer dropshipping?

Yes, we do offer dropshipping. We do not require a minimum order for dropshipped orders. If the order is $50 or more, it can be placed through the website. If it is less than $50, you will need to contact us directly. You can do so by calling our office, by email, or by faxing the information. All dropship orders are blind shipped. Your name and address will be included as the return, and the invoice is emailed or mailed directly to you.

Q. What form of payment do you accept?

We accept check, money order, Visa, MasterCard, or Discover. Payment is expected at the time of your order. All checks are held 5 – 7 business days before shipping an order. There is a $25 fee for all returned checks. We do not accept COD orders. All orders must be prepaid.

Q. How can I place an order?

Our shopping cart program makes ordering simple and hassle free. Once an order is placed, a confirmation and order number will be sent to the email address you provided. You can also call us with your order, fax an order to 615-323-0634, or send it by email.

Q. How much does it cost to ship my items?

Shipping is typically 10%-12% of your total order depending on the destination. Our website is set-up to calculate the shipping automatically.

Q. How long before my items ship?

Normal processing time for shipment of an order is 48 – 72 hours. If there is a delay, you will be contacted with an expected delivery date. During November and December, shipments may take up to 4 or 5 business days before shipping. Once your items ship, you will be notified by email with tracking numbers. We are not responsible for merchandise that cannot be delivered. The courier only allows three attempts before returning it to the sender. We charge a 15% restocking fee for items returned for non-delivery.

Q.What is the return policy?

We will accept returns on items within 15 days from the date of delivery. All items must be in new condition and have tags, original packaging, and the original invoice. We will not accept merchandise that is not in the original packaging or has been used.

Customer is responsible for the entire cost of shipping on returned merchandise. We will refund the purchase price only minus a 15% restocking fee. Please contact us within three days of receiving your shipment with any problems.

All items are inspected at the time of shipment. If you receive an item that has been damaged, we will assist you in any way to file a claim with the shipping company. All packages are shipped with insurance.

Q.What method of shipping do you use?

All orders inside of the continental U.S. and Canada are shipped using UPS ground. All other orders are shipped USPS airmail.

Q.How long before I receive my order?

Our goal is to ship all orders within 24 - 48 hours. Depending on the destination, most orders will be delivered within 8 days.

Q.Do you sell internationally?

Yes. All orders outside of the country must be prepaid with bank wire or money order. Please contact us directly for a shipping quote. The website is not setup to calculate international shipping.

CLICK HERE TO RETURN TO OUR MAIN PAGE