Frequently Asked Questions
Q. How can I contact you?
We can be contacted by email at Sales@JillianDistributors.com, or you can call our office at 615-323-0830, Monday - Friday, 9:00am - 4:00pm, CST.
Q. Do I need a business license to place an order?
We do not require a business license for orders shipping outside of Missouri. Due to State law, we must charge sales tax to Missoure residents unless we have a valid sales tax id on file.
Q. Do you require a minimum order?
In order to receive wholesale pricing, we require a minimum $50.00 product order.
Q. Do you offer any discounts for bulk purchases?
We already offer some of the LOWEST PRICES on leather and other items. We also offer additional discounts between 6%-12%. The discounts are applied as follows: Orders of $300 or more receive an 6% discount, Orders of $1000 or more receive a 8% discount, and Orders of $2000 or more receive a 12% discount. The website is set-up to calculate the discounts automatically. This bulk discount is not valid with any special offers or promotions. In addition, many items offer quantity discounts when purchasing by the case.
Q. Do you offer dropshipping?
No, we do not offer dropshipping.
Q. What form of payment do you accept?
We accept checks, money order, American Express, Visa, MasterCard, or Discover. Payment is expected at the time of your order. All checks are held 5 - 7 business days before shipping an order. There is a $25 fee for all returned checks. We do not accept COD orders. All orders must be prepaid.
Q. How can I place an order?
Our shopping cart program makes ordering simple and hassle free. Once an order is placed, a confirmation and order number will be sent to the email address you provided. You can also call us with your order.
Q. How much does it cost to ship my items?
Shipping is calculated based on the weight of the shipment and the destination from St. Louis, MO. There is a nominal handling fee to process the order. UPS and USPS rates are captured from their database. Rates fluctuate daily.
Q. How long before my items ship?
Normal processing time for shipment of an order is 48 - 72 hours. If there is a delay, you will be contacted with an expected delivery date. During November and December, shipments may take up to 4 or 5 business days before shipping. Once your items ship, you will be notified by email with tracking numbers. We are not responsible for merchandise that cannot be delivered. The courier only allows three attempts before returning it to the sender. We charge a 15% restocking fee for items returned for non-delivery.
Q.What is the return policy?
We will accept returns on items within 15 days from the date of invoice. All items must be in new condition and have tags, original packaging, and the original invoice. We will not accept merchandise that is not in the original packaging or has been used.
Customer is responsible for the entire cost of shipping on returned merchandise. We will refund the purchase price only minus a 15% restocking fee. Please contact us within three days of receiving your shipment with any problems.
All items are inspected at the time of shipment. If you receive an item that has been damaged, we will assist you in any way to file a claim with the shipping company. All packages are shipped with insurance.
Q.What method of shipping do you use?
All orders inside of the continental U.S. and Canada are shipped using UPS ground. All other orders are shipped USPS airmail.
Q.How long before I receive my order?
Our goal is to ship all orders within 24 - 48 hours. Depending on the destination, most orders will be delivered within 8 days.
Q.Do you sell internationally?
Yes. All orders outside of the country must be prepaid with bank wire or money order. Please contact us directly for a shipping quote. The website is not setup to calculate international shipping.
