Frequently Asked Questions
- Do you offer dropshipping?
- Am I approved to drop ship or purchase in bulk?
- How can I create an account?
- What are the features of "My Account"
- Do you ship outside the continental USA?
- How can I contact you?
- Do you require a minimum order?
- Do you have a wholesale catalog with a current price list?
- Do you offer any discounts when I buy in bulk?
- What form of payment do you accept?
- How can I place an order?
- How much does it cost to ship my items?
- How long before my items ship?
- What is the return policy?
- What method of shipping do you use?
- How long before I receive my order?
- Do you charge a membership fee?
- How do I find available inventory?
- Are all products in stock?
- Can I have your product list in excel format?
- How can I upload your products to my website?
- Are the prices on your website wholesale?
- Can I pick up my order or use my own carrier?
Q. Do you offer dropshipping?
Yes we do. Very simple process. Your customer is the shipping address. You pay for the order with your credit card or PayPal account. Feel free to use our images and descriptions. We offer UPS, USPS parcel post, USPS priority mail and on some smaller items first class mail. We do not charge a drop shipping fee. We only drop ship within the continental US. We do not supply any type of data integration, such as a perpetual inventory. Prices do change from time to time. We do not send out any alerts when prices change or inventories are fully depleted. Here is a link to explain further. Drop Shipping Program
Q. Am I approved to drop ship or purchase in bulk?
Yes. We don't turn away anyone in business. Please create an account, through "My Account" or "Wholesale Signup".
Q. How can I create an account?
An account can be created one of three ways. For resellers, click on this link Wholesale Signup . Please fill in all required fields. You can also create an account through this link My Account. Last way is in the order creation process. You will assign an email address and password then proceed to fill in the information required on each screen.
Q. What are the features of "My Account"
- Password - Change my Password
- Orders - View and track my orders.
- Payments - View and manage my credit cards
- Billing - Addresses View and manage my billing addresses
- Shipping - Addresses View and manage my shipping addresses
- Settings - Change Account Settings
- Reviews - View product reviews I have made and write new ones
- Logout - Sign out of my account
Q. Do you ship outside the continental USA?
YES. Please take a look at this page for further information. International Customers
Q. How can I contact you?
We can be contacted by email (fastest response back), or you can call our office at 615-323-0830, Monday - Friday, 10:00am - 4:00pm, CST. All submissions will be answered as quickly as possible.
Q. Do I need a business license to place an order?
We do not require a business license, however businesses will receive periodic promotional event alerts exclusively for those customers. For orders shipping to Texas, due to State law, we must charge sales tax to Texas residents unless you have a valid sales tax id on file. Tax rate is 8.25%.
Q. Do you require a minimum order?
We do not require a minimum order quantity for domestic orders, but it would be more cost effective to order multiple items as it relates to shipping charges.
Q. Do you have a wholesale catalog with a current price list?
In an effort to keep our expenses down and provide competitive pricing we do not publish a catalog. All items with current pricing is found on the website.
Q. Do you offer any discounts when I buy in bulk?
We already offer some of the LOWEST PRICES on-line. For those customers that have the ability to buy
larger orders, we offer additional discounts based on the size of the orders.
Q. What form of payment do you accept?
We accept PayPal, Visa, MasterCard, or Discover. Payment is expected at the time of your order. We do not accept COD orders. All orders must be prepaid.
Q. How can I place an order?
Our shopping cart program makes ordering simple and secure. Once an order is placed, a confirmation and order number will be sent to the email address you provided.
Q. How much does it cost to ship my items?
Shipping is calculated based on the weight of the shipment, the size of the box, the number of boxes
and the distance to the final destination from Dallas Texas. We offer a number of UPS shipping options. UPS charges are UPS published rates, which tend to change periodically.
Q. How long before my items ship?
Normal processing time for shipment of an order is 1 - 3 business days. Once your items ship, you will be notified by email with tracking numbers. We are not responsible for merchandise that cannot be delivered. The courier only allows three attempts before returning it to the sender.
Q. What is the return policy?
We will accept returns on items within 15 business days from the date of receipt. All items must be in new condition and have tags, original packaging, and the original invoice. We will not accept merchandise that is not in the original packaging or has been used.
Customer is responsible for the cost of shipping the returned merchandise. We will refund the purchase price only. Please contact us within 5 business days of receiving your shipment with any problems.
All items are inspected at the time of shipment. If you receive an item that has been damaged, we will assist you in any way to file a claim with the shipping company. All packages are shipped with insurance. There could be a 15% restocking fee, depending on the situation.
Q. What method of shipping do you use?
All orders inside the continental U.S. shipped using UPS ground, unless you specify a faster UPS delivery. All international orders are shipped USPS priority mail international, unless you indicate a faster service.
Q. How long before I receive my order?
Our goal is to ship all orders within 1 - 3 business days. Depending on the destination and the shipping method most orders will be delivered between 4 - 8 days.
Q. Do you charge a membership fee?
We do not charge a membership fee.
Q. How do I find available inventory?
Available inventory quantity is displayed on the item and group pages.
Q. Are all products instock?
Items, from time to time, will run out of inventory. There are three different item statuses. New Item, Continuing Item, While supplies last. The first two there will be future orders place.
Q. Can I have your product list in excel format?
Yes You can download here
Q. How can I upload your products to my website?
You can upload our product feed to your website. Websites have different procedures to upload feeds so please contact your host or developer for further help
Q. Are the prices on your website wholesale?
Yes the pricing you see on our website is wholesale pricing available to the general public. Each product has its own bulk discounts for even lower pricing.
Q. Can I pick up my order or use my own carrier?
We do not allow pick up nor can we use your carrier or shipping account.