Return Policy - Jillian Distributors

Return Policy

A return authorization can be requested for a refund of an unopened unused product or damaged product within 15 business days of receipt of merchandise. Shipping and handling fees are non-refundable. After the 15 business days, return authorizations will only be issued for replacement of a damaged product covered under an extended warranty. Warranty information for each qualifying item is listed within the description of the item for your review prior to making the purchase.
  • Return merchandise initiated within 15 business days of receipt of shipment.
  • Any merchandise beyond the 15 business day window will not be eligible for return.
  • Please Contact Us for a Return Authorization to ensure a timely exchange or refund.
  • We will email you instructions for a proper return.
  • As indicated in our term and conditions, return shipping to our warehouse is the responsiblility of the customer.
  • Returns without the proper documentation will be rejected at the warehouse.
  • All emails will be answered within 24 hours Monday - Friday.
  • Returns could be subject to a 15% restocking fee.
  • Please refer to terms and conditions or frequently asked questions for further information.

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